To provide the best shipping experience, we collaborate with some of the most reputable and trusted international courier services, including:
- DHL Express
- FedEx
- UPS (United Parcel Service)
- TNT Express*
- EMS (Express Mail Service)
- SF Express
Our handmade bags (high-end customization or DIY hand-sewn service) are made after you place an order. Delivery time may be longer. We kindly ask for your patience as they will only be shipped after the craftsman has completed the work. After the craftsman has finished the product, we will send you a video of the finished product for your confirmation before sending it out by express delivery.
All orders will receive a confirmation email when the order is placed and another email when their order has been fulfilled and ready to ship (please check your spam mail if you cannot see it).
Please ensure all submitted data is correct upon placing your order - we are not responsible for wrong/incomplete data such as name, shipping or billing addresses, zip code, phone number, among other missing information that may result in a failed delivery. Your order will be delivered within 6-30 business days after it leaves our warehouse. Due to the popularity of certain items delivery delays can occasionally occur. If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a full refund of your purchase, this policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.
J-Express is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team.
Our product prices are either tax-included or tax-free. However, tax policies vary by country, and in some cases, local customs may require you to pay additional import duties upon receiving your package. We understand that unexpected taxes can be frustrating, and we don’t want this to affect your shopping experience. You shouldn’t have to worry about extra costs after placing your order. If you’re asked to pay taxes upon delivery, simply contact our customer service team with proof of payment and collection details, and we will reimburse the tax amount accordingly. Your satisfaction is our priority, and we’re here to ensure a smooth and worry-free shopping experience!
We start working on your order as soon as you submit it, We can only change orders that have not been processed for shipping yet.
Unfortunately, if your order has been dispatched, we will not be able to accept any edits to your order.
If you have made an error in your address, please email us as soon as possible.
We cannot guarantee the change in address if the order is already fulfilled and processed to ship.
We currently accept the following payment methods:
PayPal: A secure and convenient way to make payments online. You can use your PayPal account or make payments with major credit or debit cards via PayPal without an account.
Western Union: Payments can be made in person at any Western Union location or via their website.
