All orders will receive a confirmation email when the order is placed and another email when their order has been fulfilled and ready to ship (please check your spam mail if you cannot see it).
Please ensure all submitted data is correct upon placing your order - we are not responsible for wrong/incomplete data such as name, shipping or billing addresses, zip code, phone number, among other missing information that may result in a failed delivery. Your order will be delivered within 6-30 business days after it leaves our warehouse. Due to the popularity of certain items delivery delays can occasionally occur. If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a full refund of your purchase, this policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.
J-Express is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team.
